CARPET Cleaning Repairs &

Installation 

Sometimes you just need someone who has seen it all before to point you in the right direction with reliable service and advice.

DWAYNE

COOK

                                                                                                                                                               

With over 30 years of experience in maintaining and extending carpet life in homes, apartments, hotels and offices, our  knowledge and understanding of carpet means we can assist you with any carpet problem.

“His knowledge and skill left all of our customers amazed, he has helped save huge amounts of money with his skills in repairing carpet.”

“We were very pleased with Dwayne’s assessments and would recommend him to anyone that required a carpet assessment.”

“Their service, attitude and the quality of their product was first class.”

“I would often receive urgent requests from customers to have their carpets assessed for damage, albeit in the evening or at the weekends, and Dwayne would always respond these requests without hesitation.”

His knowledge in this area was extremely beneficial to us and I found him very reliable and trustworthy.

It is with great pleasure that I submit a reference for Dwayne Cook.  I have known Dwayne for many years, dealing with him through AMI insurance. His knowledge and skill left all of our customers amazed, he has helped save huge amounts of money with his skills in repairing carpet.

I never hesitated to contact Dwayne on any issue that I felt needed his expert advice, and he never steered me in the wrong direction. He was always considered a valuable member of our AMI contracting family.  We always referred to Dwayne as our carpet “lifesaver”!  These sorts of people are very hard to find these days, I would have absolutely no hesitation at all in recommending Dwayne.

Jill McKee – AMI Branch Manager, 2008 – 2014

I appointed Dwayne’s company to undertake all Carpet claims assessments for the Auckland Area which had ten branches in 1995.

We were very pleased with Dwayne’s assessments and would recommend him to anyone that required a carpet assessment.

Dave Davenport – AMI Auckland Area Manager, 1989 -2000

We have dealt with Dwayne over a 4 year period in relation to our management of the Statesman Apartments.  We purchased services and product from his company and we very much enjoyed our involvement with Dwayne and his staff.  Their service, attitude and the quality of their product was first class.

Dwayne was very much a ‘preferred supplier’.

Kevin Dooley, Building Manager, The Statesman

I was previously a Senior Manager at AMI insurance owned by the Insurance Australia Group (IAG) and had worked with Dwayne for nine years predominately in the Auckland region.

In this time, Dwayne was heavily involved with assessing our customer carpet claims which had been either damaged in a one-off household event or a major weather event including flooding or cyclone related.

Dwayne was always excellent to deal with no matter what the size or complexity of the job he was allocated.  I would often receive urgent requests from customers to have their carpets assessed for damage, albeit in the evening or at the weekends, and Dwayne would always respond these requests without hesitation.

He has a relaxed and calming demeanour and I often received compliments from customers acknowledging his thorough assessment of their damaged carpets and confidence in his advice he imparted to customers.
Dwayne was contracted to AMI, but I always thought of him as part of the wider team as we had developed trust and a positive working relationship over the years.  I cannot recommend him highly enough to a prospective client.

Justin Fox

<p style=”font-weight: 400;”><strong>I have known Dwayne for approximately 20 years in a business capacity.</strong></p>
<p style=”font-weight: 400;”><strong>During this time I was employed as a senior Residential Property Manager at Bayleys Real Estate Auckland Head Office and latterly at Crockers Property Management.</strong></p>
<p style=”font-weight: 400;”><strong>My business relationship with Dwayne was in his capacity as an expert in advising us on carpet damage, carpet consulting and carpet laying and cleaning.</strong></p>
<p style=”font-weight: 400;”><strong>His knowledge in this area was extremely beneficial to us and I found him very reliable and trustworthy.</strong></p>
<p style=”font-weight: 400;”><strong>Chris Carlson – Crockers Property Management</strong></p>

CARPET AND UPHOLSTERY CLEANING

 

Carpet and furnishings are some of the biggest investments we will make, but accidents happen and spills and stains are inevitable.  

We can refresh your carpet and upholstery with a thorough steam clean and lift and lighten stains including red wine, fanta, coffee and food, to have them looking and feeling great again. 

 

OFFICES AND RETAIL STORES

 

Carpet provides a warm and inviting working environment and yet offices and shops demand an extremely high amount of foot traffic causing continual wear and tear.

We can help you maintain your professional standard with services to suit your needs. From a one-off  steam clean to a scheduled routine, if you need a small carpet repair or would like to replace your carpet, we can take care of it for you.

INSURANCE COMPANIES

 

 

It can be a challenge for assessors to keep up with new products and standards in the carpet industry.  

Inspecting, investigating and analysing are always a bigger challenge without long-time experience.  

If you would like advice or direction or an independant and reliable assessment on a claim, we are happy to help.

 

 

 

CARPET PATCHING AND REPAIRS

 

If you have burn marks or bleach marks or pet or pot plant damage we can use a spare piece of carpet or take some from a wardrobe to insert and replace into the damaged area.

If you have made renovations and moved a wall or installed a new wardrobe system we can reconfigure your carpet to fit its new surroundings. 

Whatever repairs you require we can discuss these with you and find the best solution.

 

 

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NEED CARPET ADVICE?


Send us a message or call us today

to have a chat about how we can help.